Can I request a copy of my account history and data?

Yes. Go to Settings > Privacy & Security and select Download My Data, or email support@msg88.xyz with your account number. We send you a file within 5 business days containing all account info, transactions and play records.

Reference

Legal terms built around your account

Q: Who do I contact if I think my data has been misused?

Email support@msg88.xyz with a detailed description of your concern. We respond within 24 hours and, if needed, escalate to our compliance officer. Where local law permits, you can also file a complaint with your local data protection authority.

We've written our account policies and data practices to be straightforward. This page walks you through what we do with your information, how we protect your deposits, what…

Account security & verificationData handling & retentionWithdrawal rules & timingContact our support team

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Our legal framework and your account

msg88 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

msg88 operates under the policies that follow. Your account and funds depend on honest account setup — we verify identity and payment method on signup and before your first withdrawal. Deposits via DANA, OVO, GoPay and QRIS are secured when they arrive in your wallet; funds

1
sit in segregated accounts until you withdraw or play. Withdrawals are processed within 24 hours of verification. We keep records of your account activity, login history, and payment transactions for five years as required by financial regulation. Where access or eligibility depends on local law, we
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respect those rules. If you believe we've made an error with your account or data, contact our team with your account number and we'll investigate within two business days.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to contact us about legal or account matters

Team online

Live chat

Open your account and tap the chat icon in the bottom right. Our team responds within 15 minutes during support hours, Monday to Sunday 08:00–23:00 Jakarta time.

Email support

Send your query to [email protected] with your account number. We reply within 24 hours with clarification on any policy, data request or account issue.

Account settings

Update your contact details, review your activity log, or request a data copy directly from your Settings tab under Privacy & Security.

SECURITY & TRANSPARENCY

How we protect your data and account

Account encryption

All login credentials, payment details and transaction history are encrypted in transit and at rest. We use SSL 256-bit encryption on every page you see.

Payment verification

Before any withdrawal, we confirm your identity and payment method match your account signup. This step protects you and us against fraud and account takeover.

Data retention policy

We keep your account data, login records and transaction history for five years after your account closes. After that period, we delete it unless law requires us to keep it longer.

Cookie & tracking

We use cookies to remember your login and track play history so we can show you the lobbies and games you open most. You can disable non-essential cookies in your browser settings.

Third-party data sharing

We do not sell your data. We share your transaction records with payment processors (DANA, OVO, GoPay, QRIS partners) only to process deposits and withdrawals.

Request your data

You can ask for a copy of all data we hold about you — account details, play history, payments — via the Privacy & Security tab in Settings or by emailing [email protected].

Frequently asked questions about our legal terms

Your account stays active and your balance remains intact. We do not charge dormancy fees or expire accounts. If you forget your password, use the recovery link on the login page or contact support to regain access anytime.

Yes. Go to Settings > Privacy & Security and select Download My Data, or email [email protected] with your account number. We send you a file within 5 business days containing all account info, transactions and play records.

We keep your transaction history, login logs and account details for five years from the date of the last transaction or account closure. After five years, we delete the data unless local law requires us to retain it.

We share only the information needed to process your deposit or withdrawal — your name, account number, amount and timestamp. We do not share your play history, game preferences or other account data with payment partners.

Contact support immediately with your account number and transaction ID. We investigate disputes within two business days and reply with our findings. If we find an error on our side, we correct it right away.

Email [email protected] with a detailed description of your concern. We respond within 24 hours and, if needed, escalate to our compliance officer. Where local law permits, you can also file a complaint with your local data protection authority.

Yes. We use cookies to keep you logged in, remember your game preferences and show you analytics about your play. You can disable non-essential cookies in your browser settings without affecting core account features like deposits and withdrawals.

Legal terms built around your account

How to contact us about legal or account matters

Live chat

Email support

Account settings

How we protect your data and account

Account encryption

Payment verification

Data retention policy

Cookie & tracking

Third-party data sharing

Request your data

Frequently asked questions about our legal terms

01 What happens to my account if I don't log in for a year?

02 Can I request a copy of my account history and data?

03 How long does msg88 hold onto my payment and transaction records?

04 What information do you share with DANA, OVO, GoPay and QRIS?

05 What is your policy if I dispute a withdrawal or deposit?

06 Who do I contact if I think my data has been misused?

07 Does msg88 use cookies and tracking?

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