Reference

How msg88 Protects What You Share

When you open an account and deposit via DANA, OVO, GoPay or QRIS, we collect information to verify your identity and process withdrawals safely.

Account verification data held securelyPayment info processed through local rails onlyYour withdrawal requests authenticated in-session

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The Information We Gather and Store

msg88 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect your name, email, phone number, and date of birth when you register your account. During deposits and withdrawals, we record transaction amounts, payment method used, and timestamp. We also log your device type, IP address, and browser details to detect unauthorized access and prevent

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fraud. Login history and session data help us keep your account secure. Where local law permits, we may store this information for the duration of your account and for a period after closure for regulatory and dispute-resolution purposes. You can request a copy of your personal
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data at any time through our support channel.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US ANYTIME

How to Contact Us About Your Privacy

If you have questions about how msg88 handles your data, or you want to request access, correction, or deletion of your personal information, our support team is available to help. We respond to privacy inquiries within 48 hours during our standard support window. You can also submit a formal data-access request in writing, and we will provide your information in a portable format.

Team online

Live Chat Support

Open the chat widget in your account lobby during operating hours. Our team responds to privacy questions in real time. Available most hours, with occasional peak-time waits during high activity.

Email Support

Send your data-access request or privacy question to [email protected] with your account email. Expect a detailed response within 48 hours. Use email for formal requests requiring documentation.

Account Settings

Log into your msg88 account, open Settings, and select Privacy & Data. You can review what information we hold and submit requests directly from there without leaving your dashboard.

HOW WE SAFEGUARD

Your Data Security and Rights

msg88 encrypts all payment data using industry-standard protocols so your DANA, OVO, GoPay and QRIS transactions remain private.

Encryption & Storage

Your password, payment methods, and transaction history are encrypted at rest and in transit. We store data on secure servers with firewall protection and daily backup procedures. Access is restricted to our operations and compliance staff only.

No Third-Party Selling

We do not sell your personal data to advertisers, data brokers, or marketing networks. Your name, email and account activity remain internal to msg88. Third-party integrations (payment processors) only receive the minimum data needed to complete transactions.

Cookies & Tracking

We use cookies to keep you logged in, remember your preferences, and detect fraud. You can manage cookie settings in your browser. Session cookies expire when you log out; persistent cookies help us recognize you on your next visit.

Data Retention

Account information is retained for the life of your account plus two years for regulatory compliance. Transaction records are stored for seven years to satisfy reporting requirements. You can request deletion of non-essential data at any time, where local law permits.

Your Access Rights

Submit a data-access request and we will provide a complete copy of your personal information within 30 days. The file includes all account details, transaction history, and communication records. Requests are processed free of charge unless you ask for multiple copies.

Correction & Withdrawal

If you spot an error in your profile, you can correct it directly in Account Settings. You can also ask us to remove or anonymize your data. Withdrawals of consent for certain processing take effect within five business days.

Frequently Asked Privacy Questions

We answer the questions we hear most often from players in Indonesia and around the region. If your question is not covered below, open a chat with our support team or email [email protected].

We retain your personal and transaction data for two years after closure for regulatory and fraud-investigation purposes. After that period, we delete or anonymize your information unless law requires us to keep it. You can request early deletion of certain non-essential data through support.

No. Your DANA, OVO, GoPay and QRIS details are shared only with the payment processors who complete the transaction. We do not sell, rent, or share your payment data with advertisers, affiliates, or third parties outside the transaction chain.

QRIS payments are encrypted end-to-end. We store only the transaction reference and amount, not your bank details. Your actual payment credentials stay within your bank's system. We verify every deposit in real time to prevent fraud.

Yes. Log into your account, go to Settings > Privacy & Data, and select Download My Data. You will receive a file with all your personal information, transaction history, and communication records within 30 days at no cost.

We use cookies to log you in, remember your preferences, and prevent fraud. You can manage cookies in your browser settings. Disabling all cookies may prevent you from accessing your account or placing transactions, so we recommend allowing essential cookies only.

We store withdrawal records, including verification documents and transaction timestamps, for seven years to comply with Indonesian tax and anti-money-laundering regulations. You can view your withdrawal history anytime in your account statement.

You can request correction or deletion of inaccurate information, withdraw consent for certain processing, or submit a formal complaint. Where local law permits, you may also lodge a complaint with the relevant data-protection authority. Contact our support team to begin a formal inquiry.

How msg88 Protects What You Share

How to Contact Us About Your Privacy

Live Chat Support

Email Support

Account Settings

Your Data Security and Rights

Encryption & Storage

No Third-Party Selling

Cookies & Tracking

Data Retention

Your Access Rights

Correction & Withdrawal

Frequently Asked Privacy Questions

01 What happens to my data if I close my msg88 account?

02 Does msg88 share my payment information with other companies?

03 How do I know my deposit via QRIS is secure?

04 Can I request a copy of my account history and personal data?

05 Does msg88 use cookies, and can I disable them?

06 How long does msg88 keep my withdrawal records?

07 What rights do I have if I believe msg88 misuses my data?

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